Trust & safety
Trust built around the work.
A marketplace between strangers needs more than a rating. Task4Task layers identity, reputation, evidence, revisions and disputes around the contract — and keeps hiring reputation separate from working reputation.
Specified This page explains product behaviour as specified. It is not a legal policy, and it does not claim security or privacy certifications.
Along the task
Getting something done requires more than discovery.
Nine layers, in the order a task meets them. Each says its status, and what it doesn’t guarantee.
- 01IdentityIdentity verification, with a verified mark wherever the person appears.SpecifiedA signal, not a guarantee of safe or good work.
- 02ProfileWho the person is on the marketplace, as a hirer and as a worker.Specified
- 03SkillsWhat a worker can do. Recommendations and matching are based on it.Specified
- 04ReputationBuilt from reviews after real jobs. Hiring and working reputation are kept separately.Specified
- 05ProposalWhat the worker offers, when, and why them, with chat before anyone is hired.Specified
- 06AgreementAn accepted proposal becomes a contract both sides can see.Specified
- 07EvidenceSubmitted work with photos, videos, files or voice notes, the message history, and arrival confirmed for physical work.Specified
- 08ReviewThe hirer approves the work or requests changes; afterwards both sides review each other.Specified
- 09Dispute handlingWhen the two sides can’t agree, a job can go to a dispute.SpecifiedResearchHow disputes are settled fairly, especially for skill exchange, is an open research question (RQ-07).
These layers reduce uncertainty; none of them guarantees an outcome. Task4Task doesn’t claim that verification, reviews or disputes make every arrangement safe, and claims no security or privacy certification.
In detail
Identity, reputation, evidence, disputes, privacy.
01
Identity
Identity verification exists to help establish who people are on the marketplace. A verified mark can appear wherever that person participates.
Verification is one signal among several. It does not by itself guarantee safe or successful work.
02
Reputation
Hiring reputation and working reputation are maintained separately. The same person can earn a different standing as someone who hires and as someone who works.
Reputation is meant to come from completed work and reviews, not only from a self-written profile.
03
Reviews
People can review each other after a job. Reviews sit after completion so they relate to work that actually happened under a contract.
04
Evidence
Work can include photos, videos, files and voice notes as part of submission and conversation around the contract.
Evidence supports approval, change requests and — when needed — disputes. Exact dispute procedures are still an open research question.
05
Revisions
Hirers can request changes against what was agreed. The history of submissions and change requests is preserved so both sides see the same thread of work.
06
Disputes
When the two sides cannot agree, a job can go to a dispute with supporting evidence. How disputes are settled fairly — especially for skill exchange — remains an open question the product is researching.
07
Privacy
Exact physical task locations are not unnecessarily exposed publicly. Location is used within the relevant workflow: for example, directions open in Google Maps, and Task4Task can share the worker’s live location with the hirer during physical execution.
How long location sharing lasts, and when exact addresses are revealed, includes open product questions. No privacy certification is claimed here.
See it in the product
Trust is a layer in the marketplace, not a slogan.
Walk a hiring journey to see verification and dual reputation, or see where each layer sits along the task.